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12101 Lihou Court. Fort Washington, MD 20744 Phone: (301) 292-7088 Fax: (301) 292-7388 E-mail: info@ihdinc.org |
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Services - Why Choose IHD The Company Founded in 1988, IHD is certified management consulting firm that has grown continuously in our capability and expertise. As we have grown, our support and service offerings have grown in diversity. A sample of the kinds of assignments include continuous quality improvement, a full range of training and organizational development programming, design and facilitation of strategic planning forums, and customer service and satisfaction surveys. We are graduates of the U.S. Small Business Administration’s 8(a) program and are a certified Minority Business Enterprise, by the Maryland Department of Transportation. Our NAICS Codes are: 541611, 541612, 541618, 561330. The Services (Overview) IHD provides learning, training and organizational development programs in a number of areas. Our principal performance improvement and consulting focus is in the areas of Customer Loyalty, Leadership, Team Building and Organizational Change. We have gained a reputation for quality training programs, expert program development, design and facilitation and client relationships. Our success has meant that more than 70% of our business comes from word of mouth referrals from our current and previous customers. For more information about our services, please refer to the Services section. Style of Working with Clients Our key objectives at IHD are to provide products and services that are excellent and build first-class working relationships with each customer. We work in partnership with our clients to understand the context of every need, issue or problem and to clarify critical outcomes and desired deliverables. This is initiated at the beginning of our consulting services with an in-depth analysis to determine what our clients needs are beyond the "surface" level. This allows us to determine the most efficient means of project planning and execution. The following principles characterize our style in working with our clients. We:
As businesses continue to operate in an environment of accelerated change, competition and complexity, they continue to seek our support because of their confidence in our expertise as problem solvers and our record of success in helping them respond to the challenges and changes that evolve in a business. A sample of our assignments include:
For more information about our experiences, please refer to the Qualification & Experience section. Past Successes Not only do we have a very skilled staff of professionals who understand business and our customer's needs, we also provide results that meet our clients' expectations. We regularly and systematically use proven management and organizational development consulting practices that respond to the ethical canons of the consulting profession. We have also earned a professional reputation for being highly responsive to our clients' needs. Finally, our pricing and fee structures are both competitive and business sensitive. For information on past projects, please refer to the Success Stories / Case Studies. |
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