Why Choose Us...We Get Results!
The Company
Founded in 1988, IHD is a certified management consulting firm. As we have grown, our support and service offerings have increased in diversity and quality. A sample of assignments includes continuous quality improvement, a full range of training and organizational development programming, design and facilitation of strategic planning forums, and customer service and satisfaction surveys. We are graduates of the U.S. Small Business Administration’s 8(a) program and are a certified Minority Business Enterprise, by the Maryland Department of Transportation. Our NAICS Codes are: 541611, 541612, 541618, and 561330. Since 2002, the Institute has been a Certified Management Consultant consulting company.
The Services (Overview)
IHD provides learning, training and organizational development programs in a number of areas. Our principal performance improvement and consulting focus is in the areas of Customer Loyalty, Leadership, Team Building, Strategic Planning and Organizational Change. We have gained a reputation for quality training programs, expert program development, design and facilitation and client relationships. Our success has meant that more than 70% of our business comes from word of mouth referrals from our current and previous customers. For more information about our services, please refer to the Services section.
Style of Working with Clients
Our key objectives at IHD are to provide products and services that are excellent and to build first-class working relationships with each customer. We work in partnership with our clients to understand the context of every need, issue or problem and to clarify critical outcomes and desired deliverables. This is initiated at the beginning of our consulting services with an in-depth analysis to determine what our client’s needs are beyond the "surface" level. This allows us to determine the most efficient means of project planning and execution. The following principles characterize our style in working with our clients. We:
- Work collaboratively with each client / customer
- Maintain high standards of competence and quality
- Leave knowledge and skill with our clients at the conclusion of each engagement
- Help our clients understand our work with them to so as to maximize the use and value of our expertise
Experience
As businesses continue to operate in an environment of accelerated change, competition and complexity, they continue to seek our support because of their confidence in our expertise as problem solvers and our record of success in helping them respond to the challenges and changes that evolve in a business. A sampling of our assignments includes:
- organization-wide human resource management studies
- customer service satisfaction survey design and administration
- organizational change projects and interventions
- team oriented customer service organizational change
- team development/action planning retreats
- strategic planning
- leadership and management development
- project and program management
- training of trainers
- training program and curriculum design and
- Facilitation of varied size group forums
For more information about our experiences, please refer to the Qualification & Experience section.
Past Successes
Not only do we have a very skilled staff of professionals who understand business and our customer's needs, we also provide results that meet our clients' expectations. We regularly and systematically use proven management and organizational development consulting practices that respond to the ethical canons of the consulting profession. We have also earned a professional reputation for being highly responsive to our clients' needs. Finally, our pricing and fee structures are both competitive and business sensitive. For information on past projects, please refer to the Success Stories / Case Studies.
An individual without information cannot take responsibility; an individual who is given information cannot help but take responsibility; the individual who has the knowledge to take responsibility is positioned to turn that knowledge into performance(TM).
Bernard .E. Robinson
