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12101 Lihou Court.
Fort Washington, MD
20744
Phone: (301) 292-7088
Fax: (301) 292-7388
E-mail: info@ihdinc.org
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Customer Service: The Only Thing That Matters!! While not everyone will agree with this statement by Karl Albrecht in his book
by this name, those who understand business accept the truth that customer service is the life-blood of any business. Our training approaches
helps service providers recognize this fact. It also enables them to understand the financial impact of service satisfaction and how service
fits integrally with the reasons businesses exist and survive. Our service relations training programs and consultative support provide the
skills that allow your service providers to be competent and your customers to feel pleased.
What we do for our clients?
We help our clients identify the expectations of their customers, assess service training needs and create prescriptions for meeting their
training requirements. We relate training concepts to the real work of our customers' business. In this way we help them relate the service
process to the companies bottom-line. We help our clients build cultures that understand service and foster the development of
customer loyalty.
What you can expect from us?
- Understand the basic needs and expectations of every customer
- The key components of the Cycle of Service
- How to use your Cycle of Service to identify service improvement opportunities
- Instruction on the 8 critical concepts / 8 specific skills that build service excellent
- Build a Service Team committed to service excellence
- Customized service improvement solutions and training systems
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"If your employees believe that customers come a dime a dozen, pretty soon they will help ensure that your business isn't worth a plug nickel."
Bernard E. Robinson
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