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12101 Lihou Court.
Fort Washington, MD
20744
Phone: (301) 292-7088
Fax: (301) 292-7388
E-mail: info@ihdinc.org
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A moderate sized healthcare support service that supports the healthcare management of state and Federal government healthcare recipients
became concerned that members of it large population of case managers were not as prepared as they needed to be to respond to the culturally
distinctive differences that existed in the population of clients they served. Moreover, because the population would be increasingly
pluralistic, there was an added concern that case managers (social workers and registered nurses) were informed and empowered to respond
appropriately to the cultural differences they will need to manage.
Challenge
Designing a high impact, one-day, and customized learning experience for these case managers that would respond to the broad spectrum of
clients served and take account of the existing professional expertise and exposure of the case managers in managing diversity.
Action
We designed, developed and facilitated a 1-day, experientially-based cultural diversity training program for case managers and their supervisors
on the impact of diversity and the skills needed to communicate with, respond to and manage cross-cultural communications and relationships.
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"A part of the formula for organizational success is Leadership. The facts are in, and experts in the field agree, that everything that
works well in organizations rises or falls on leadership"
Bernard E. Robinson
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