 |
|
12101 Lihou Court.
Fort Washington, MD
20744
Phone: (301) 292-7088
Fax: (301) 292-7388
E-mail: info@ihdinc.org
|
|
Over the past 23 years our companies experience, capabilities and expertise have expanded and diversified. We have consistently provided
services to public, private and not for profit clients in local and federal government.
In spite of our growth, the four sustaining principles we began our practice with 23 years ago remain in place. These principles and a
commitment to service excellence have enabled our company to build first class client relationships. We do that by:
- Work collaboratively with each client / customer
- Maintain high standards of competence and quality
- Leaving knowledge and skill with our clients at the conclusion of each engagement
- Helping our clients understand our work with them to so as to maximize
the use and value of our expertise
Our main objectives are to build first-class working relationships with our clients and ensure that we provide exceptional customer
satisfaction. We do this by working with our clients to define performance requirements and then fulfilling these requirements with the best
technology available in the field. To ensure that we achieve this objective we:
- Begin our consulting and management services assignments with an in-depth consultation and analysis of the "need" we use this to
- Determine exactly what our client's needs are and the most efficient and timely means of project management and execution.
- As each project or program progresses, we also proactively consult, with our clients, to ensure that we are meeting
their needs and to make any needed project modifications.
The Institute prides itself on its responsiveness and its ability to manage projects and meet timelines, within budget. The Institute specializes
in Leadership Development, including Leadership Coaching, Team Development, Change Management and Customer Relations. In providing these
and other consulting services, we strive to bring the right combination of human, technical and process skills so that our clients to
achieve their project and business goals. We are especially gratified to note that more than 70% of our business results from "word of mouth"
referrals and/or repeat business.
IHD Guarantees the Quality of Our Consulting, Training & Organizational Development Methodology and Products
We strive to provide each customer with an Exceptional Performance Improvement Partnership!
|
|
|
|
"Moreover, we have sustained our customer relationships by being genuine in our dealings, committed to their outcomes and professional in our approach."
Bernard E. Robinson
|
|
|
|
