IHD - Public Seminars

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IHD - Public Seminars - Seminars Schedule

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12101 Lihou Court.
Fort Washington, MD
20744

Phone: (301) 292-7088
Fax: (301) 292-7388
E-mail: info@ihdinc.org

Public Seminars - Seminars Schedule

We offer a wide variety of leadership, performance management, and customer relations seminars throughout the year. Please visit the following links to view the details for each of our seminars.

Building A High Performing Teams: The Search for Synergy
Employees learn the process of team learning and ways of performing that builds relationships with team members that are effective for them and their teams.
Building World Class Customer Relations
Understand customer relations' principles; learn how to handle ordinary and difficult interactions; help create memorable experiences for your customers.
Leadership Skills for Non-Supervisors
Enable the un-official leader to identify their preferred leadership style and master the skills of influence that enable work to get done effectively.
Presentation Skills: Being Your Natural Self
Presenters learn the basic structure and practice-live - delivering briefing and oral presentations.
"The Performance Manager" : Mastering the Skills of Performance Management
Enable the manager / leader to understand the principles of effective leadership; master the process of influence management; create a plan for greater.
Understanding Yourself and Others
Participants are provided with an overview of the Myers Briggs Type Indicator as a reliable tool for understanding the naturally different ways each of us manages information and uses that information to make decision in life and at work.
Supervisory Practices Workshop
New and beginning supervisors are provided with concepts, information, advice and guidance to increase their awareness, knowledge and performance skills in getting work done through others. A key feature of the SPW is the balance provided between theory and application to ensure that each supervisor is able to apply what they learn.
The Supervisor as a Coach and Counselor Workshop
For even the seasoned supervisor, one of the challenges for supervisors is how to continuously motivate employees and improve their commitment to the productivity aims of your unit. This course teaches supervisors how to integrate the skills of coaching and counseling as normal, on-going tools in the supervisors' tool box.

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"An individual without information cannot take responsibility; an individual who is given information cannot help but take responsibility; the individual who has the knowledge to take responsibility is positioned to turn that knowledge into performance(TM)."
Bernard E. Robinson

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