Overview
Warren Bennis once said that "the basis of leadership is the capacity of the leader to change the mindset, and the framework of another person." However, in organizations, the secret to having this happen can only come when the four basic needs of life [to live, to love, to learn, and to leave a legacy] are balanced and integrated. Warren Bennis, Distinguished Professor of Business Administration, University of Southern California
IHD provides learning, training and organizational development programs in a number of areas. Our principal performance improvement and consulting focus is in the areas of Customer Loyalty, Leadership, Team Building, Strategic Planning and Organizational Change. We have gained a reputation for quality training programs, expert program development, design and facilitation and client relationships. Our success has meant that more than 70% of our business comes from word of mouth referrals from our current and previous customers. For more information about our services, please refer to the Services section.
Leadership
Our leadership forums involve each learner in understanding the meaning and essence of leadership. This means that each learner is encouraged to examine the principles of leadership from the vantage point of his/her personal experience as both follower and leader.
read moreChange Management
Some have said that change is the only constant in life. While most of us have heard this statement, or others like it, the fact is that change is difficult to take and even more difficult to manage.
read moreTeam Building
In businesses throughout America and the world, teamwork continues to be a constant performance "mantra." However, the problem is that many groups, even if they call themselves teams, are, in reality, only groups.
read moreCustomer Relations
While not everyone will agree with this statement by Karl Albrecht in his book by this name, those who understand business accept the truth that customer service is the life-blood of any business.
read moreThe Real Work of Teams is the search for Synergy; the real Success of the team lies in finding it!
Bernard E. Robinson
